How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in the right side column or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in the right side column or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in the right side column or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in the right side column. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived.
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the postage confirmation email or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact us via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
We don't do Back Orders as all items listed on the website are in stock. However if you ask for a special item to be ordered in we will give you an estimated time of delivery at time of ordering the item. If the item is later than expected, we will email you to let you know.
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How do I create an account?
In the right side column you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
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I forgot my password.
On the edit page of your account, found via the "Members Login", there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly to you.
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Do you ship to my country?
Check our "Terms of Service" page to see which countries we ship to. If your country is not listed please feel free to email us.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. There is also a detail description of payment methods on the "Terms of Service" page.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in the right side column. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. All orders are shipped within 24 hours of payment of order being received. Shipping time within Australia is 2 to 6 Days depending on where you are, International is around 10 Days.
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Prices.
All prices on the website are shown in Australian Dollars and are guaranteed to be fair and accurate in our industry market. Prices will not alter from the time of your purchase to the time you are charged.
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Privacy Policy.
We will not sell, share, or rent your information to others. The information that we collect from our customers at several different points on our website is only for the purpose of processing your order or sending you the Newsletter if you subscribed.
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Security.
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/tax invoice.
If you require a tax invoice receipt, please contact us via the "contact us" page to have one sent directly to you with your order. We do not print the invoices unless requested to save on paper waste.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent. If any problems are encountered with processing your order you will be notified.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand. If you can not find the item that your looking for on our website you can contact us via the "contact us" page and have the item that your looking for ordered in for you if it is still available from the manufacturer.
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How do I contact you?
You can contact us via the "contact us" page located in the storefront.
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